Our Director of Medical Services MATT EDWARDS explains how our Telemedicine service can help you access medical consultations wherever you are in the world.
What is telemedicine? It’s basically a ‘remote’ medical consultation, one that takes place via email, telephone, Whatsapp, Skype or Zoom – whatever technology works in the place you are!
Who’s it for? If you have a medical issue or query and you’re in a place where it’s difficult or impossible to reach good medical support, then it’s for you.
Is it similar to a GP consultation? Similar, yes. You can book either a 15 or 30 minute consultation with us, and we can make sure it’s with the right professional: most of the time this will be a doctor, but it could be a travel health nurse, an occupational health specialist or psychosocial specialist.
Is telemedicine for any kind of medical problem? It’s not for emergency treatment, but we’re on hand to discuss any other kind of issue. It might be a medical problem, general advice, education or a second opinion.
A second opinion? Yes. For example, you might be abroad and have been given a particular piece of advice by a doctor. If you were suspicious about that advice, then you might want to contact us for a second opinion.
What are the limitations of telemedicine? It’s obviously not as good as an in-person consultation, but as medical professionals we can make a really good effort for people who are isolated with no option for good medical support. We can often make a diagnosis, suggest treatment, prescribe medication, give an opinion or make a referral.
How do I book an appointment? Most people will first go to the organisation they work for, who will contact us to make an appointment. We can normally get you an appointment within 24-48 hours.