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Family Liaison in a Crisis

Gain practical skills for engaging with family members or emergency contacts of staff during and after a crisis.


If a member of your team was involved in a crisis and couldn’t speak for themselves, who would keep their loved ones informed? Are they ready for a role like this?

Being detained or abducted. Falling ill or going missing. Or worse still, dying. If one of these were to happen to a person whilst working in your organisation, one of your team would have to keep their family or emergency contact informed of what’s going on.  

The quality of care, support and communication they give would be crucial. It could prevent trauma in the family, instil confidence in your organisation and reduce confusion all round. Or it could do the opposite.

In this course, we equip participants to perform the Family Liaison role to a high standard. They’ll learn both the theory that underpin this role, the practice for implementing it from start to finish, and how to embed the Family Liaison role within your organisation. 


Learn to manage a professional relationship with families in distress

Understand ways to both engage and disengage with families

Understand how to mitigate the risks of Family Liaison work

Identify your own self-care strategies

✅ Create an action plan for your organisation


Duration: 2 half days online or 1 full day in person

👥 Suitable for: respected team members with good communication skills

🎓 Learning style: presentations, discussion, roleplay

💬 We say: “This is an essential responsibility of any organisation.”

✏️ View upcoming course dates here.


📖 My Personal Experience of Family Liaison


“One of the best online training sessions I have ever taken.” — Anonymous

“Great facilitator, great training” — Anna, Food For The Hungry

“It’s made me feel confident to enter into the family liaison role in a crisis.”  — Duncan, Interserve

“The facilitator had a really calm, clear and engaging manner. They were very good at validating participants’ contributions”. – Anonymous

“I really loved the training, thank you very much!” — Client Feedback

“The objectives set out were very clear and met. I come out with an understanding for timely and accurate information and feel equipped to deal / manage a family”. — Past attendee

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