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Family Liaison in a Crisis

πŸ“… Mon 18 – Tue 19 March 1100-1430 GMT // 1400-1730 EAT

πŸ“ Location: Online

Facilitator BEN PORTER answers questions about the course

If employees are involved in a crisis, and cannot speak for themselves, it is an essential responsibility of any organisation to be prepared to speak with families on their behalf.

The Family Liaison in a Crisis training will provide practical skills for engaging with family members of staff during and after a crisis. The goal of this training is to equip each participant with the knowledge of common reactions to crisis events, creating a structure for conversations with family members, and implementing the family liaison role when a critical incident occurs. The training also includes aspects of self care as effective boundaries are an essential part of the family liaison role.

This training can be either delivered face to face or as an interactive online course, with breakout rooms for participating in role plays and frequent discussions on working with families in multicultural teams.


βœ… Learn to manage a relationship with families in distress

βœ… Understand the framework of engaging and disengaging with families

βœ… Understand the risks of this work

βœ… Identify self-care strategies

βœ… Create an action plan for your organisation

COST Β£175


πŸ‘₯ Perfect for: respected team members with good communication skills

πŸ’¬ We say: β€œThis is an essential responsibility of any organisation.”

πŸ’¬ Others say: “One of the best online training sessions I have ever taken.”

πŸŽ“ Learning style: discussion, presentations, roleplay

πŸ“– Further reading: β€˜My personal experience of family liaisonβ€˜

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